Skybox Sports Bar at Hollywood Casino

Reviews about Skybox Sports Bar at Hollywood Casino

• 1 / 5

  By Eric Renninger
  Food quality is good. Service is AWFUL. We had a party of 9, so this take a little longer, this is understandable, but there were parties that arrived THIRTY minutes after our table and STILL got their food. After waiting over an hour for our food (which was all fried, aka doesn't take long to make), I immediately asked the waiter for our checks, he apologizes and sends his "manager" over. She comes over and asks if we need anything, such a ranch or refills. This "manager" doesn't even apologize or make mention to the poor service we've received or that our food took so long. It wasn't until I asked why our food took so long when several parties that arrived after us got their food first she replies, in a condescending way "because you have a large party." And I then counted out how many people came after us, which greatly exceeded the size of our party. She then goes on to say it's hard to make sure our food comes out together... so again, somehow 13 people's food arrives before our party's food? I must again say that some of these parties didn't even arrive for thirty minutes after our party did. FIFTEEN minutes pass since this interaction and we STILL don't have our checks. I had to go to the front and ask another woman, who looked to be an even higher manager, which she confirmed after I asked her if she's the manager, she says yes, I remind her politely that our food took over an hour and we asked for our checks FIFTEEN minutes ago. She doesn't even make eye contact and looks at her computer screen and says "that's what I'm working on now." and another waitress apologized for the wait. The manager didn't apologize, nor look at me, nor give any explanation as to why checks took 15 minutes to get to us after they were already aware of our long wait times. We finally get our checks without another word from either manager and no discount was given, and 20% gratuity was added to our checks due to our party size. I again made a comment to the waiter about the awful service. The waiter then feels bad and takes the gratuity off of MY check but no one else's. I do not think the waiter should have had to remove his gratuity for the horrible service done by the kitchen and the extreme unprofessionalism of his management. The management was very dismissive of our party, even though I was polite with our complaints. I don't understand how someone can walk up to you with complaints and you won't even make eye contact and apologize for the awful experience, and somehow think that it's normal that you're "working on those checks right now." when they were requested 15 minutes prior after one manager already had to apologize to the table. Still no sense of urgency. It was a total of TWO hours we spent in this restaurant before we were able to leave. When you go to a casino, you DON'T want half of your evening spent at a restaurant with management that does not appreciate their patrons. Extremely dissatisfied.
  February 13, 2017